CUSTOMS DUTIES/TAXES: Please be aware that delays may be imposed by your country’s customs clearance. KolorWAi is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer.

DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less time to be delivered, we are unable to dispatch a replacement until this period of time has elapsed. 

WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

INSURANCE: We offer Route Protection insurance on all orders. Route automatically connects you to everything you’ve ordered with KolorWAi, and allows you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues inc. theft, loss, and damage in transit. Note, by deselecting shipping protection at checkout, KolorWAi is not liable for lost, stolen, or damaged orders. Please ensure all claims via Route are submitted ASAP, as Route only will accept claims 14 days after delivery and/or shipment based on your specific case.